Life Alliance’s Quality Assurance and Performance Improvement (QAPI) team works throughout the organization in all aspects of the donation process. From document control to regulatory compliance, and patient safety assurance to continuous process improvement, the team enlists the entire Life Alliance staff to assure the highest standards are maintained. Quality is everyone’s job! While recognizing the importance of adherence to industry standards and regulatory requirements, process improvement and support to internal and external stakeholders are always in the forefront. We audit records and processes, investigate variances, analyze and present data, ensure timely collection of donation data, provide training and guidance, and present recommendations for improvement. We also shepherd a cross-functional Continuous Quality Improvement team that provides process-improvement insight from all areas of the organization.